Do you ship to Australia and Indonesia?

Yes, Care Lingerie ships worldwide, including Australia and Indonesia. Delivery times depend on your location and typically range from 5 to 12 business days.

How do I choose the right size?

To choose the right size, we recommend using our Size Guide with detailed measurements. Our sizing is adapted for international customers, including Australia and Indonesia.

Is Care Lingerie suitable for warm and humid climates?

Yes, Care Lingerie is designed with breathable and lightweight fabrics that are comfortable for everyday wear in warm and humid climates such as Indonesia and Australia.

What materials are used in Care Lingerie products?

Care Lingerie products are made from high-quality, soft, and breathable fabrics chosen for comfort, flexibility, and durability during daily wear.

How should I care for my Care Lingerie items?

We recommend gentle machine washing at 30°C or hand washing with mild detergent. Avoid bleach and tumble drying to maintain fabric quality.

Can Care Lingerie be worn for everyday activities?

Yes, Care Lingerie is designed for everyday comfort and support, making it suitable for daily wear, work, and casual activities.

FAQ

1. SIZING & FIT

How do I know which size to choose?

Our pieces are designed to feel like a second skin — soft, light, and supportive without pressure.

If you’re between sizes, we usually recommend sizing up for bralettes and staying true to size for panties.

Do your bralettes run true to size?

Yes. CARE bralettes have a flexible fit thanks to seamless construction and adjustable straps.

If you prefer a more relaxed fit or have a fuller bust, size up.

What’s the difference between the V-Neck and Square-Neck bralettes?

V-Neck: minimal, naturally shaped, soft fit.
Square-Neck: slightly more structure and coverage.
Both have adjustable straps and a gentle hold.

Do seamless panties stretch?

Yes — they adapt softly to your body and remain smooth even with frequent wear.

How should a CARE bodysuit fit?

Our bodysuits are form-fitting without compression. If you prefer a looser feel, size up.

2. FABRICS & MATERIALS

What fabrics do you use?

We work with two main fabric groups:

Seamless nylon + elastane, produced in China using advanced seamless knitting technology.
Cotton & Sorona® blends, produced in Indonesia — soft, breathable, and ideal for everyday comfort.

Do you use padding or wires?

CARE lingerie is designed with comfort at its core.

No wires — all CARE bras are wire-free for a soft, pressure-free fit.
Removable padding in selected styles — our Full Coverage Bra includes light, removable pads for shape and gentle support. All other styles are unpadded.
Minimal hardware only — we use soft, lightweight adjusters where needed, without heavy or rigid metal parts.

All materials are chosen to stay soft, flexible, and breathable, allowing your body to move naturally throughout the day.

Are CARE pieces suitable for sensitive skin?

Yes — our seamless designs have minimal seams and soft edges that reduce irritation.

3. CARE & WASHING

How should I wash my CARE pieces?

To maintain softness and shape:

Hand wash or use a delicate machine cycle
Cold water
Mild detergent
Lay flat to dry

Can I tumble-dry them?

We don’t recommend it — heat damages seamless fibers.

Will colors fade?

With proper care, no. Our neutral tones stay true over time.

4. COMFORT & USE

Are CARE pieces invisible under leggings?

Yes. The most invisible styles are:

Seamless Mid-Rise Thong
Seamless High-Waisted Thong
Brazilian Panty Set (3-piece)
Tanga Panty Set (3-piece)

Are the bralettes good for workouts?

Perfect for pilates, barre, and everyday comfort.

For high-impact workouts, we recommend a sports bra.

Can I wear CARE pieces daily?

Absolutely — they’re designed for all-day softness and ease.

5. SUSTAINABILITY

Do you use eco-friendly materials?

Yes — our cotton line includes organic cotton, and Sorona® fibers are partially plant-based.

How do you reduce waste?

Our seamless production minimizes fabric waste, and we are working on making our packaging minimal and recyclable.

6. ORDERS & SHIPPING

Where do you ship?

We ship across Indonesia and worldwide.

How much is shipping?

Shipping is calculated at checkout based on your location.

Delivery within Bali is free.

How long does delivery take?

Bali: same-day or next-day
Indonesia: 2–5 business days
Worldwide: varies by destination

Can I track my order?

Yes — you’ll receive a tracking link once your order is shipped.

What if I entered the wrong address?

If your order hasn’t shipped yet, we can update it.

7. RETURNS & EXCHANGES

Do you accept returns on underwear?

For hygiene reasons, our pieces cannot be exchanged or returned.

Do you offer refunds?

No, at the moment we don't do refunds.

Who covers duties, taxes, and import fees for international orders?

All customs duties, taxes, and import fees are the responsibility of the customer.

8. PAYMENTS

Which payment methods do you accept?

All payments are securely processed through Xendit.

We accept:

Visa & Mastercard
Indonesian bank transfers / virtual accounts
GoPay, OVO, DANA, ShopeePay
QRIS
International cards supported by Xendit

We currently do not support Apple Pay.

Is my payment secure?

Yes — all transactions are encrypted and processed through Xendit.

9. GIFT CARDS

Do you offer gift cards?

Yes — available in:

IDR 500,000
IDR 1,000,000
IDR 1,500,000

How will I receive it?

Gift cards are delivered digitally via email.

Physical cards are available in Bali upon request.

How do I redeem it?

Enter your unique code at checkout.

Do gift cards expire?

Yes. CARE gift cards are valid for 12 month from the date of purchase.

10. SORONA DROP

What is Sorona® fabric?

Sorona® is an innovative fiber partially made from renewable, plant-based resources. In our collection, it is blended with cotton to create lingerie that is breathable, comfortable, and designed for everyday wear.

This combination allows the fabric to feel soft on the skin while remaining stable and durable over time.

Why did CARE choose Sorona® for this collection?

We chose Sorona® for its balance of comfort, durability, and innovation.

When blended with cotton, Sorona® enhances breathability and softness while helping the fabric maintain its shape. This makes our pieces suitable for frequent wear and long-term use — an important part of thoughtful consumption.

Is Sorona® fabric sustainable?

Sorona® is produced using renewable resources and innovative technologies that help reduce environmental impact while maintaining performance and durability.

For CARE, sustainability means making responsible material choices that support longevity, quality, and everyday comfort — rather than short-term use.

How does the fabric perform in everyday wear?

The cotton–Sorona blend is designed for daily life.

It feels calm and comfortable on the body, offers a practical, gentle stretch, and holds its structure throughout the day. The fabric is breathable and well-suited for warm climates and extended wear.

Where is the Sorona Collection made?

The Sorona Collection is fully produced in Bali.

Local production allows us to reduce transportation impact, support local manufacturing, and stay closely involved in quality control and production processes. This is a key part of our responsible and transparent approach.

What does sustainability mean to CARE?

For CARE, sustainability is about thoughtful decisions and long-term value.

We focus on:

durable materials
innovative fibers
local production
designs made to be worn often and kept longer

Our goal is to create lingerie that respects both the body and the environment through everyday, reasonable choices.

Key takeaway

CARE combines innovative materials and local production to create lingerie that lasts — comfortable, responsible, and designed for everyday life.

Country/region

FAQ